Terms of service
Last updated: 29th October 2026
Welcome to Drink Tommy. These Terms & Conditions explain the rules that apply when you visit our website, purchase our products or interact with our business.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
In these Terms & Conditions, “Drink Tommy”, “we”, “us” and “our” refer to Drink Tommy (ABN 59 523 499 579). “You” and “your” refer to any person accessing our website or purchasing our products.
1. Using Our Website
You agree to use our website lawfully and in a way that does not interfere with its operation or another person's ability to use it.
You must not use our website to engage in unlawful activity, attempt to gain unauthorised access to our systems, introduce malicious software or misuse any website content or functionality.
We may restrict or suspend access to our website if we reasonably believe these Terms & Conditions have been breached.
2. Who Can Make a Purchase
By placing an order, you confirm that you are legally able to enter into a binding agreement under applicable law.
If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.
We reserve the right to refuse or cancel an order where permitted by law, including where we reasonably suspect fraud, unauthorised payment activity or misuse of our website.
3. Our Products
Drink Tommy offers electrolyte hydration products intended to support everyday hydration.
We make reasonable efforts to ensure product descriptions, images, ingredients, nutritional information and other product details displayed on our website are accurate and up to date.
Product images are provided as a guide. Packaging, colours and presentation may occasionally vary from images shown online, provided the product supplied continues to meet its applicable descriptions and legal requirements.
Please read the product label, ingredients, directions for use and any relevant warnings before consuming our products.
4. Product Information and Health Disclaimer
Information on the Drink Tommy website is provided for general informational purposes and is not intended to replace professional medical advice.
Our products are not intended to diagnose, treat, cure or prevent any disease unless a specific therapeutic claim is lawfully authorised and expressly stated.
Individual hydration needs vary depending on factors such as activity, environment, diet and personal circumstances. Our products may not be suitable for everyone.
If you have a medical condition, take medication, have specific dietary requirements or are unsure whether an electrolyte product is suitable for you, seek advice from a qualified healthcare professional before use.
Always follow the directions on the product packaging and do not exceed the recommended serving instructions.
5. Orders and Order Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to decline or cancel an order where permitted by law, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be authorised or fraudulent activity is suspected.
If payment has already been received for an order that we cancel, we will arrange an appropriate refund.
We will not use an order cancellation right to avoid our obligations under Australian Consumer Law.
6. Pricing and Payment
All prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.
Unless otherwise stated, prices are displayed in Australian dollars (AUD).
You are responsible for checking your order details, delivery address and total payable amount before submitting your payment.
Payments are processed through the payment methods and payment service providers made available at checkout. Your purchase may also be subject to the relevant provider's terms and conditions.
We do not intend to store full payment card details ourselves where these are handled by our payment provider.
If a pricing or payment error is identified, we will take reasonable steps to contact affected customers and resolve the issue in accordance with applicable law.
7. Bundles, Promotions and Discounts
From time to time, Drink Tommy may offer product bundles, promotional prices, discount codes or other special offers.
Promotional offers may be subject to specific conditions, including eligibility requirements, minimum purchases, expiry dates or limits on use. Any applicable conditions will be communicated with the relevant offer.
Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.
We reserve the right to change or withdraw a promotion prospectively, subject to any applicable legal obligations and commitments already made to customers.
8. Shipping and Delivery
Drink Tommy initially ships orders within Australia only.
Orders are generally processed and dispatched within 1–3 business days of purchase. Processing times may vary during busy periods, promotions, weekends and public holidays.
Delivery timeframes depend on the destination, carrier and service selected. Any delivery estimates provided are estimates only and are not guaranteed.
You are responsible for providing accurate delivery information when placing an order. If you notice an error, contact us as soon as possible. We will do our best to assist if the order has not yet been dispatched.
Once an order has been dispatched, changes to the delivery address may not be possible.
If an order is delayed, damaged, incomplete, incorrectly delivered or lost in transit, please contact us so we can investigate and help resolve the issue.
Our Shipping, Delivery, Returns & Refund Policy provides further information about delivery arrangements and customer requests.
Nothing in these Terms & Conditions excludes any delivery-related rights you may have under Australian Consumer Law.
9. Returns, Refunds and Consumer Guarantees
We want you to receive the products you ordered in the condition you reasonably expect.
Because Drink Tommy products are consumable products, we do not generally accept change-of-mind returns for opened or used products. Unopened change-of-mind returns may be considered by contacting us before sending anything back.
We do not offer a 30-day money-back guarantee.
If a product is faulty, unsafe, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.
Depending on the circumstances, this may include a replacement, refund or another remedy required by law.
Our Shipping, Delivery, Returns & Refund Policy explains how to contact us and request assistance.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
10. Intellectual Property
Unless otherwise stated, the content on the Drink Tommy website, including our branding, logos, product descriptions, graphics, photographs, designs and written material, is owned by or licensed to Drink Tommy.
You may view and use our website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, republish or commercially exploit our content without our prior written permission, except where permitted by law.
Nothing in these Terms & Conditions transfers ownership of our intellectual property to you.
11. Reviews and Customer Submissions
If you submit a product review, feedback, photograph or other content to Drink Tommy, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.
You must not submit content that is misleading, fraudulent, defamatory, unlawful or otherwise inappropriate.
By submitting content, you grant Drink Tommy permission to use, reproduce and display that content for purposes connected with our business, subject to applicable law and any permissions or restrictions agreed with you.
We may remove or decline to publish submitted content where reasonably necessary, including where it breaches these Terms & Conditions or applicable law.
We will not treat this clause as permission to use personal information or images in a way that requires separate consent without obtaining that consent.
12. Acceptable Use and Resale
You must not misuse our website, interfere with its security, attempt to disrupt its operation or use it for unlawful purposes.
You must not use our website or products to engage in fraudulent activity or misrepresent your relationship with Drink Tommy.
Unless we expressly authorise it in writing, you must not represent yourself as an authorised distributor, agent or representative of Drink Tommy.
Any resale or commercial distribution of our products must comply with applicable laws and any written terms agreed with us.
13. Third-Party Websites and Services
Our website may include links to third-party websites or use external services, such as payment processors, delivery providers or website technology providers.
These services may operate under their own terms, privacy policies and conditions.
We are not responsible for the content, availability or independent practices of third-party websites that we do not control. This does not affect any responsibility we have under applicable law for services or representations for which we are legally responsible.
You should review the relevant third party's terms and privacy policy before using its services.
14. Privacy and Personal Information
When you visit our website, place an order or contact us, we may collect and use personal information to process purchases, arrange delivery, respond to enquiries, improve our services and meet our legal obligations.
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Please read our Privacy Policy for further details about the information we collect, how we use it, when it may be shared and how you can request access to or correction of your information.
15. Liability and Consumer Rights
To the extent permitted by law, Drink Tommy is not responsible for losses arising from circumstances beyond our reasonable control, misuse of our products, failure to follow product directions or unauthorised use of our website.
We do not guarantee that our website will always be available, uninterrupted or free from technical errors, although we will take reasonable steps to maintain its operation and security.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including rights and remedies available under Australian Consumer Law.
Where the law permits a limitation of liability, it will apply only to the extent legally permitted.
16. Changes to Our Website and These Terms
We may update our website, product information, services or these Terms & Conditions from time to time.
The latest version will be published on our website with an updated revision date.
Changes will apply from the date they are published, unless otherwise stated or required by law. Changes will not remove rights or obligations that have already accrued or override any legal requirement.
We encourage you to review these Terms & Conditions periodically.
17. General Provisions
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If we do not enforce a provision immediately, this does not mean that we have waived our right to enforce it later.
These Terms & Conditions should be read alongside any other policies expressly referred to in them, including our Privacy Policy and Shipping, Delivery, Returns & Refund Policy.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in Western Australia, Australia.
You and Drink Tommy submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from those courts, subject to any mandatory legal rights or protections that apply.
19. Contact Us
If you have any questions about these Terms & Conditions or an order, please contact us:
Drink Tommy
ABN: 59 523 499 579
Email: hello@drinktommy.com
Address: 20/9 Production Road, Canning Vale WA 6155
Website: https://www.drinktommy.com