Refund policy
SHIPPING, DELIVERY, RETURNS & REFUND POLICY
Last updated: 29th October 2026
We want your Drink Tommy order to arrive safely and for you to have a great experience with us. This policy explains how we process orders, what to expect with delivery, and what to do if something goes wrong.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days of purchase.
Once your order has been dispatched, you’ll receive an email with your shipping confirmation and tracking details, where available.
During busy periods, promotions or public holidays, processing may take a little longer. We’ll communicate any significant delays where possible.
2. Where We Ship
Drink Tommy initially ships within Australia only.
We may expand to international shipping in the future. Any changes will be reflected on our website.
3. Shipping Costs
Shipping costs are calculated based on your delivery address, order details and the shipping service available.
The applicable shipping costs, including any available free shipping offers or promotions, will be displayed at checkout before you complete your purchase.
Shipping costs and promotional offers may change from time to time. Any applicable charges will be clearly shown before payment.
4. Delivery Timeframes
Delivery times depend on your location, the carrier and the shipping service used.
Delivery estimates, where available, will be provided at checkout or through your tracking information. These timeframes are estimates and are not guaranteed.
Orders travelling from Perth, Western Australia, to interstate or regional destinations may take longer than deliveries within Perth.
5. Tracking Your Order
Once your order has been dispatched, we’ll send you tracking details where available.
If you haven’t received your dispatch confirmation or tracking information within a reasonable timeframe, please check your junk or spam folder first.
If you still can’t find it, contact us at hello@drinktommy.com with your order number.
6. Delivery Addresses
Please check your delivery address and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible at hello@drinktommy.com . We’ll do our best to update the address if your order has not yet been dispatched.
Once an order is with the carrier, we may not be able to change its destination.
If a parcel is returned to us because an incorrect address was supplied or it was not collected, we’ll contact you to discuss the available options. Additional delivery costs may apply where the return or redelivery resulted from incorrect details supplied by the customer, to the extent permitted by law.
7. Lost or Delayed Parcels
If your tracking information hasn’t updated for several days, or your parcel hasn’t arrived within the estimated delivery timeframe, contact us at hello@drinktommy.com with your order number.
We’ll investigate the delay with the carrier and work with you to resolve the issue.
If an order is confirmed lost in transit, we’ll arrange an appropriate remedy, such as a replacement or refund, in accordance with your rights under Australian Consumer Law.
8. Damaged, Faulty, Incomplete or Incorrect Orders
Please check your order when it arrives.
If your product arrives damaged, faulty, incomplete or incorrect, contact us at hello@drinktommy.com and include:
- Your order number.
- A description of the issue.
- Photos of the product and packaging, if relevant.
We may request further information to help assess the issue.
We’ll review your claim and arrange an appropriate solution, which may include a replacement, refund or another remedy, depending on the circumstances and your rights under Australian Consumer Law.
Please contact us as soon as reasonably possible so we can assist. This request does not limit any rights you may have under Australian Consumer Law.
9. Change of Mind Returns
Because Drink Tommy is a consumable product, we do not generally accept change-of-mind returns for opened or used products.
If you wish to return an unopened product, please contact us at hello@drinktommy.com before sending anything back. We’ll review your request and confirm whether the return can be accepted.
Approved change-of-mind returns must be unopened, unused and in their original packaging.
Unless we agree otherwise, customers are responsible for return shipping costs.
Please note: We do not offer a 30-day money-back guarantee. This does not affect your rights under Australian Consumer Law if a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.
10. Products Not Eligible for Change of Mind Returns
Opened or used consumable products are generally not eligible for change-of-mind returns for hygiene and product quality reasons.
This does not prevent you from seeking a remedy for a faulty, unsafe, incorrectly supplied or otherwise non-compliant product under Australian Consumer Law.
If you’re unsure whether your item is eligible for a return, please contact us before sending it back.
11. How to Request a Return or Refund
To request a return or discuss a refund, please follow these steps:
- Contact us: Email hello@drinktommy.com with your order number and the reason for your request.
- Wait for approval: Our team will review your request and provide instructions if a return is approved.
- Prepare your return: Securely package the product and follow the return instructions provided.
- Receive an outcome: Once we receive and assess the return, we’ll notify you of the outcome.
Please do not send products back without contacting us first, as we need to provide the correct return instructions.
12. Refunds
If a refund is approved, it will generally be processed to the original payment method where possible.
We aim to process approved refunds within 10 business days of receiving the product back. Your bank or payment provider may take additional time to make the funds available.
If you have not received your refund after this period, contact us at hello@drinktommy.com .
Where Australian Consumer Law requires a refund or another remedy, we will comply with the applicable requirements.
13. Exchanges
If you receive the wrong product or your order arrives damaged or faulty, contact us and we’ll assess the issue and arrange an appropriate solution.
For a change of mind, exchanges are subject to approval and product availability. We may ask you to return an eligible unopened product before placing a new order.
14. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law or other applicable laws.
15. Contact Us
If you have questions about shipping, delivery, returns or refunds, please contact us:
ABN: 59 523 499 579
Email: hello@drinktommy.com
Address: 20/9 Production Road, Canning Vale WA 6155
Website: https://www.drinktommy.com