Privacy policy
Last updated: 29th October 2026
At Drink Tommy, we respect your privacy and take the handling of your personal information seriously. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or interact with our brand, how we use that information, and the choices available to you.
In this policy, “Drink Tommy”, “we”, “us” and “our” refer to Drink Tommy (ABN 59 523 499 579). “You” and “your” refer to visitors to our website, customers and other people who interact with us.
By using our website, you acknowledge this Privacy Policy. Where the law requires your consent for a particular use of your information, we will seek that consent.
1. What personal information we collect
The information we collect depends on how you interact with Drink Tommy and the features available on our website.
This may include:
Contact information
- Your name, email address, telephone number and delivery address.
- Billing details and other information needed to process an order.
Order and transaction information
- Products purchased, order history, order number and delivery details.
- Payment status, transaction references, refunds and related customer service records.
- Information about items added to your shopping cart, where this information is available to us.
Communications and feedback
- Information you provide when contacting our customer service team.
- Product reviews, feedback, survey responses, photographs or other content you choose to submit.
Website and device information
- Your IP address, browser type, device information, operating system and general usage information.
- Pages visited, links clicked, time spent on our website and other interactions, where collected through our website or analytics tools.
- Cookie identifiers and similar technical information, where applicable.
We only intend to collect information that is reasonably necessary for our business purposes or otherwise permitted by law.
Please avoid sending us sensitive personal information unless it is necessary for your enquiry and appropriate for us to receive it.
2. How we collect your information
We may collect personal information in several ways, including:
- Directly from you, when you place an order, complete a form, contact us, subscribe to marketing communications or submit a review.
- Automatically through our website, using cookies and similar technologies where enabled.
- From service providers, such as payment processors, website providers, delivery companies and customer support platforms, where they process information in connection with our services.
- From other sources, such as advertising or marketing platforms, where permitted by law and relevant to our business activities.
You can choose not to provide certain information. However, if information is needed to process an order, arrange delivery or respond to a request, we may be unable to complete that activity without it.
3. How we use your information
We may use personal information for the following purposes:
To process and deliver orders
- Process payments and confirm purchases.
- Arrange delivery and provide order updates.
- Respond to questions about orders, returns, refunds or products.
- Maintain transaction records and meet applicable legal obligations.
To provide customer service
- Respond to enquiries, complaints and feedback.
- Investigate product or delivery issues.
- Communicate with you about matters relating to your purchase.
To operate and improve our website
- Understand how visitors use our website.
- Improve website functionality and the customer shopping experience.
- Identify technical problems, prevent misuse and maintain website security.
To send marketing communications
- Send promotional emails or other marketing messages where permitted by law and, where required, with your consent.
- Inform you about products, offers, launches and news from Drink Tommy.
- Measure the effectiveness of our marketing activities, where appropriate.
You can unsubscribe from marketing emails using the unsubscribe link included in the email. We may still send essential service messages, such as order confirmations or delivery updates.
To protect our business and comply with the law
- Detect and investigate suspected fraud, unauthorised transactions or other misuse.
- Enforce our website terms and protect our legal rights.
- Respond to lawful requests from regulators, courts or government authorities.
- Keep records where required for tax, accounting, legal or regulatory purposes.
We will not use your personal information for a materially different purpose unless permitted by law or we have obtained any consent required.
4. Payments and payment security
When you make a purchase, your payment is processed through the payment provider available at checkout.
Depending on the payment method, the provider may collect and process details such as your card information, billing address and transaction details to complete your payment and help prevent fraud.
We do not intend to store your full payment card details ourselves where these are handled by our payment provider. The exact handling of payment information depends on the provider and payment method used.
Payment providers may have their own privacy policies and terms. We recommend reviewing those documents if you would like more information about how they handle your payment data.
5. Cookies and similar technologies
Our website may use cookies, pixels and similar technologies to make the website function, remember preferences, understand website traffic and support advertising or marketing activities.
Depending on the tools enabled on our website, these technologies may be used to:
- Keep products in your shopping cart.
- Remember certain preferences or settings.
- Understand which pages and products visitors interact with.
- Measure the performance of website features and marketing campaigns.
- Support relevant advertising on our website or other platforms.
Some cookies are necessary for website functionality, while others may be optional. Where required by law, we will seek consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Blocking some cookies may affect shopping cart functionality or other website features.
The cookies and tracking technologies used will depend on the website platform and third-party tools we choose to use. We will update this policy if our practices change materially.
6. When we share personal information
We do not intend to make personal information available indiscriminately. However, we may share information with third parties where reasonably necessary to operate our business, fulfil your order or meet legal obligations.
These parties may include:
Website and technology providers
Providers that host, maintain or support our website, shopping cart, customer accounts and related systems.
Payment providers
Companies that process payments, manage transactions and help detect fraudulent activity.
Delivery and fulfilment providers
Postal services, couriers and other providers that need delivery details to fulfil your order.
Customer service and business administration providers
Providers that help us manage enquiries, records, communications and business operations.
Marketing and analytics providers
Services that help us understand website activity, measure marketing performance or deliver advertising, where these tools are used and sharing is permitted by law.
Professional advisers and authorities
Lawyers, accountants, insurers, regulators, courts or government authorities where appropriate or legally required.
We may also disclose information in connection with a business sale, restructuring or similar transaction, subject to applicable privacy requirements.
Where third parties process information on our behalf, we expect appropriate handling and security measures, consistent with the nature of the information and applicable legal obligations.
We do not sell personal information as a standalone product. If we use advertising or analytics services that involve sharing information for targeted advertising, we will handle that activity in accordance with applicable law and any required consent or opt-out rights.
7. Third-party websites and services
Our website may contain links to third-party websites, social media platforms or other online services.
If you follow a link to another website, that website's own privacy policy and terms will apply to your interaction with it. We do not control the privacy practices of independent third parties and cannot guarantee how they handle information you provide directly to them.
Please review the relevant privacy policy before sharing personal information with a third-party service.
8. Marketing preferences
We may send you product updates, promotional offers and other marketing communications where permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe link provided in the message. You may also contact us at hello@drinktommy.com to request that we stop sending you marketing communications.
Unsubscribing from marketing will not prevent us from sending essential messages relating to orders, transactions, customer service or other legitimate business matters.
We will handle electronic marketing in accordance with applicable Australian laws, including requirements relating to consent, sender identification and unsubscribe requests.
9. How we protect your information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the systems we use, safeguards may include restricted access to customer records, secure payment processing, account protections and security measures provided by our technology partners.
No website, electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot promise absolute security.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements, including any notification obligations that apply.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
The retention period may depend on the type of information and why it was collected. For example, we may need to retain transaction and financial records to meet tax and accounting obligations, while customer service correspondence may be kept for an appropriate period to resolve enquiries or disputes.
When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it, where appropriate and permitted by law.
11. Accessing and correcting your information
Depending on the privacy laws that apply, you may be entitled to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
You can make a request by emailing hello@drinktommy.com.
We may need to verify your identity before responding. In some circumstances, the law may allow or require us to refuse access or limit what we provide. If this happens, we will explain the decision where required.
We will respond to requests within the timeframes required by applicable law.
12. Privacy complaints
If you have a concern about how Drink Tommy has collected, used, stored or disclosed your personal information, please contact us at hello@drinktommy.com and explain your concern.
We will review your complaint and work to respond within a reasonable timeframe, in accordance with any applicable legal requirements.
If you are not satisfied with our response, you may be able to complain to the relevant privacy regulator. In Australia, this may include the Office of the Australian Information Commissioner (OAIC), depending on whether the matter falls within its jurisdiction.
OAIC website: https://www.oaic.gov.au/
13. Children's privacy
Our website is intended for people who are legally able to make purchases, subject to our Terms of Service.
We do not knowingly collect personal information from children in circumstances where doing so would breach applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can assess the matter and take appropriate action.
14. Overseas disclosure and storage
Although Drink Tommy initially intends to sell and deliver products within Australia only, some of our website, payment, technology, analytics or marketing providers may store or process personal information outside Australia.
If this occurs, the countries involved and the applicable privacy safeguards will depend on the providers and services we use.
Where required, we will take the steps necessary under applicable privacy law in relation to overseas disclosures and the handling of personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, information-handling practices or legal requirements.
The updated version will be published on our website with a revised “Last updated” date. Where required by law, we will provide additional notice or seek consent for a change.
We encourage you to review this page periodically so you understand how we handle personal information.
16. Contact Drink Tommy
If you have questions about this Privacy Policy, would like to make a privacy request or wish to raise a concern, please contact us:
ABN: 59 523 499 579
Email: hello@drinktommy.com
Address: 20/9 Production Road, Canning Vale WA 6155
Website: https://www.drinktommy.com